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Have a question or need a hand? Send us a message and our elves will get back to you as soon as possible.
General
Hey Santa lets you create a magical, personalized video message from Santa Claus — crafted uniquely for your child based on your input.
No. Santa responds to the details you share — every video is custom-made and truly personal.
Your video will be ready in just a few minutes after you submit your request. We’ll email you as soon as it’s done.
Customization
Each video is personalized for one child. For multiple children, you can order a separate video for each.
Share the recipient’s name, recent moments, Christmas wishes, and anything else you would like Santa to mention.
Every order creates a personalized Santa video based on the details you provide.
Access & Sharing
You’ll get a secure link by email. You can play it on your phone, tablet, or computer.
Yes! Every video can be downloaded from the video share page. You can find the download button within the "Video Actions" section.
Yes. You can forward the share link or download the video to send to family and friends.
Payments & Accounts
No. You can create a video without signing up for an account.
We accept major credit cards, Apple Pay, Google Pay, and more.
Yes. Each personalized video is a one-time purchase.
Troubleshooting
First, check your spam or promotions folder for an email from Hey Santa. If you haven’t received it after an hour, email us at support@heysanta.com and include the email address used for your order.
Try refreshing the page or opening the link in another browser/device. If issues persist, clear your cache and reload.
Because each video is generated uniquely, it can’t be edited after it’s created. You can always create a new one with updated details.
Email us at support@heysanta.com and include the email address used for your order and how the name should be pronounced.
Need support?
Email us at support@heysanta.com and include the email address used for your order.
